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If you are having issues sending email the following article may help.

 Is your ISP (internet service provider) blocking outbound SMTP connections?

The easiest way is to contact you current ISP and ask if you can use an external SMTP of their network. You may also check in their support center website section.

Alternatively you can check the following web site which can check port 25 connections - http://www.canyouseeme.org/

If you cannot connect to the SMTP server you can try the following:

First try using our alternative smtp port, set the outgoing email (smtp) port to 25025.

If you are using Outlook you can use the guide below.

1. Go to your Outlook and click on Tools > Email Accounts
2. Select View existing email accounts and Next
3. Double click on the email account and click on the More Settings button
4. Continue by selecting the Advanced tab and you will see the SMTP port is set to 25 by default.
5. Change it to 25025 and restart the Outlook.



You may have to setup a SMTP server of your ISP to send email to internet. Contact your ISP by email or by phone and ask them for the SMTP server you have to use to send email.

If you have further issues or questions you can send a ticket through the Help Desk to our support staff.