Welcome to our support site.

Advanced Accounts

Firstly please check the following network status url if you are expericing problems with your account. http://noc.leaseweb.com/status.php

If you need to report an issue, you can click here to contact our support engineers 24 / 7 directly. Response times are usually within 1 hour at all times.

Standard Accounts

For standard accounts, any current issues will be displayed below.

Current System Status All systems are operating normally. Planned System Maintenance Network Software Upgrade 2008-08-07 00:00:00 Between 00.00 and 4:00 AM on Thursday the 7th of August one of our data centres is performing a network upgrade that may take the network down for up to 30 minutes on two occasions. This will not affect websites but it will affect some mail (POP3 and IMAP) and also WebMail. Access to your control panel may also be limited. Mail Server Upgrades 2008-07-09 00:00:00 Over the next week we will be upgrading our mail servers. This will mean that the IP addresses of the servers may also change. You should ensure that you always connect to the mail server using 'mail.yourdomain.com' rather than the IP address.